Shipping & Returns
Shipping Policy
At Thoth Mystery School, we're committed to delivering your magical tools and supplies in a timely and secure manner. Here's what you need to know about our shipping policy:
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Processing and Delivery Time:
We aim to process and ship your order within 30 days from the date of purchase. Please note that this processing time may vary depending on the availability of the products and any customized or handcrafted items in your order. You will receive an email notification with tracking information once your order has been shipped.
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Shipping Options:
We offer various shipping options to accommodate your needs, including standard and expedited shipping. You can select your preferred shipping method during the checkout process. Please note that additional charges may apply for expedited shipping.
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International Shipping:
Thoth Mystery School proudly serves customers from around the world. We offer international shipping options for our global customers. Keep in mind that international shipping may be subject to customs and import duties, which are the responsibility of the recipient.
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Shipping Costs:
Shipping costs are calculated based on the shipping method, destination, and the weight and dimensions of your order. The exact shipping cost will be displayed during the checkout process before you complete your purchase.
Return & Exchange Policy
Returns:
We want you to be satisfied with your magical tools and supplies. If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order to initiate the return process. To be eligible for a return, the item must be in its original condition, unaltered, and with all original packaging. Please provide proof of purchase when requesting a return.
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Exchanges:
If you need to exchange an item, please contact us within 14 days of receiving your order. We will work with you to ensure you receive the correct item promptly. Like returns, exchanged items should be in their original condition, unaltered, and with all original packaging.
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Refunds:
Refunds will be processed after we receive and inspect the returned item. Once your return is approved, we will initiate a refund to your original method of payment.
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Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., you received a damaged or incorrect item). In such cases, we will provide a prepaid shipping label for the return.
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Contact Us:
If you have questions about our shipping policy or need assistance with returns and exchanges, please contact our customer support team. We are here to ensure your shopping experience with us is as magical as your practice.
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